Refund Policy

You can cancel your subscription at any time from Settings → Subscription. Cancellation takes effect at the end of your current billing period: you keep your plan and credits until then, and you won't be charged again. You can also pause or switch to a smaller plan instead.

If you're not happy, you can ask for a full refund of your first subscription payment within 7 days of that payment, as long as you haven't used any credits from it. Email support@www.goloopy.io from your account address. The refund goes back to your original payment method and your subscription ends.

• Consumed credits are not refundable. Credits are used when a video is delivered to you.
• Renewal payments and one-off credit packs are not refundable once credits from them have been used.
• Unused subscription credits roll over, capped at 2 months of your plan's credits. Credits have no cash value and can't be exchanged for money.
• Free-plan credits are a one-time gift and are never refundable.

You never pay for a video you don't get:

• If a generation fails for a technical reason, its credits are returned automatically.
• If an upload or a generated video is blocked by our safety checks, no credits are used — or they're returned automatically if the block happens after rendering.
• Credits are reserved when you start a video and you're charged the real render cost; any difference is returned automatically when the video is ready.

Videos made from a trend in our library include a free redo if you're not happy with the result. Free redos are only available for library trends — not for videos made from your own uploaded reference video.

• Results that don't match your expectations (AI output varies — use the free redo on library trends).
• Accounts suspended or closed for breaking our Terms or Acceptable Use Policy.
• Credits lost because an account was deleted, or plan credits beyond the rollover cap.

Write to support@www.goloopy.io with the email of your account and the date of the payment. We reply within a few business days; approved refunds usually appear on your statement within 5–10 business days, depending on your bank.