Version 1.0 · Last updated September 28, 2026
Refund Policy
This Refund Policy explains how cancellations, refunds and credits work at GoLoopy. It's part of our Terms of Service. Nothing in it limits the rights you have under the consumer-protection laws of your country.
1. Cancel anytime
You can cancel your subscription at any time from Settings → Subscription. Cancellation takes effect at the end of your current billing period: you keep your plan and credits until then, and you won't be charged again. You can also pause or switch to a smaller plan instead.
2. 7-day refund on your first payment
If you're not happy, you can ask for a full refund of your first subscription payment within 7 days of that payment, as long as you haven't used any credits from it. Email support@www.goloopy.io from your account address. The refund goes back to your original payment method and your subscription ends.
3. Credits
- Consumed credits are not refundable. Credits are used when a video is delivered to you.
- Renewal payments and one-off credit packs are not refundable once credits from them have been used.
- Unused subscription credits roll over, capped at 2 months of your plan's credits. Credits have no cash value and can't be exchanged for money.
- Free-plan credits are a one-time gift and are never refundable.
4. Automatic re-credits
You never pay for a video you don't get:
- If a generation fails for a technical reason, its credits are returned automatically.
- If an upload or a generated video is blocked by our safety checks, no credits are used — or they're returned automatically if the block happens after rendering.
- Credits are reserved when you start a video and you're charged the real render cost; any difference is returned automatically when the video is ready.
5. Free redos
Videos made from a trend in our library include a free redo if you're not happy with the result. Free redos are only available for library trends — not for videos made from your own uploaded reference video.
6. When we don't refund
- Results that don't match your expectations (AI output varies — use the free redo on library trends).
- Accounts suspended or closed for breaking our Terms or Acceptable Use Policy.
- Credits lost because an account was deleted, or plan credits beyond the rollover cap.
7. How to ask
Write to support@www.goloopy.io with the email of your account and the date of the payment. We reply within a few business days; approved refunds usually appear on your statement within 5–10 business days, depending on your bank.